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The tenant will be required to obtain permission from the landlord because minor drilling and installation works may take place. We will work together with the residents and building management of the building to minimise any disruption.
Fibre is terminated onto a Fibre Termination Box, which is a small box that is placed inside your office premises.
An example of a fibre TP
No equipment is required on the part of tenants for the optical fibre cable installation.
However, for commercial buildings, if the horizontal cable tray from the riser to the office unit is not available, then the requesting customer will have to make arrangements to cater for it so that the fibre cable can be installed into the office premise. NetLink Trust may perform the cable tray installation at a cost in conjunction with the optical fibre cable installation works. The charges will be on a case-by-case basis depending on the distance to be installed as well as the tenant’s requirements.
No, you do not require a fixed telephone line or cable line to enjoy fibre services.
Will our current servers/phonelines/phone dashboards be affected after installing the termination point?
The optical fibre cable is capable of enormous bandwidth capacity as a medium. The download/upload speeds that a user encounters would be affected more by other factors such as server speeds, whether the servers are locally hosted, the amount of users accessing the servers and overseas connection bandwidth etc.
Tenants can continue to use the StarHub Cable point provided in each home to watch StarHub Cable programmes. The optical fibre point is envisaged to deliver Voice, Video and Data Communications to consumers and allow Service Providers to offer richer content to consumers.
After installing this point, does it mean I can enjoy high speed broadband without subscribing to SingNet/StarHub/PacNet anymore?
Will fibre optic connection work on my Macintosh and my PC? Can all the modems in the market today be used with optical fibre?
Netlink Trust will install the FDP (Fibre Distribution Point) up to the MDF room or telecom riser on the ground floor of your commercial building. We will not install the FTP into your unit at this juncture. To proceed with installation of the FTP, you would have to subscribe to fibre services from your preferred Retail Service Providers. The installation will be charged at a non-residential rate, payable to your RSP.
Why does NetLink Trust only install FTP into residential units? This is unfair to commercial tenants, as we do not get to enjoy the Free 15m Offer.
This is because there is funding by iDA for TP installation up to 15m in residential unit.
As a commercial tenant/building owner, how do I know whether I am eligible to subscribe to fibre services? Will NetLink Trust send any notification to me?
You may check use our coverage check portal: http://rollout.netlinktrust.com. Alternatively, you may contact us via the hotline 6563 4273.
How does the set-up Fibre Termination Point (FTP), Optical Network Terminal (ONT) and router look like?
The equipment are similar to those equipment installed for residential units.
My commercial building is a high-rise building with 20 storeys. Is there a Fibre Distribution Point (FDP) on every floor?
Yes, there will be a FDP on every floor.
I do not wish to subscribe to fibre services yet. Is it possible to just install the Fibre Termination Point first?
We have plans to offer this in the near future. Please contact us for more details
Yes, you can and please contact our hotline 65634273.
My building classification is under “GOV”. I have been residing there for the past five years. Why do I have to pay a non-residential rate to the RSPs to get the FTP installed? In addition, I have approached my RSP but have been told that I cannot subscribe as I don’t have a BRN to register for these non-residential rates.
The classification by NetLink Trust only affects the operating companies (OpCo). RSPs have the discretion to offer the residential package or non-residential package without a BRN.
Springboard is the provisioning of service for a specific address from a Main Distribution Frame (MDF) room within another building / property. Provisioning time is delayed due to challenges faced by NetLink Trust in accessing the MDF room. Typically the cause of delay is due to additional time required by building management to approve NetLink Trust’s request for MDF room access.
On-going efforts underway to discuss and negotiate with the building management for access to the relevant MDF room. Where necessary, NetLink Trust will seek assistance from the relevant authority in securing access to the MDF room. Once access is gained, provisioning of services will proceed. Please visit http://rollout.netlinktrust.com/ for coverage check updates.