What to Expect for HDB Residents?

Before commencing the installation, NetLink Trust’s appointed contractors will consult you on the best way for the optical fibre to enter your home from the corridor.

New surface trunking will be installed along the common corridor to house the optical fibre cable and a new ingress point will be drilled to bring the fibre cable into your home.

NetLink Trust’s appointed contractor will seek your approval before installing the cable.

Approximately 2 NetLink Trust appointed contractors will be involved in the installation. Each installation session should take about 2 hours.

Once the optical fibre reaches your home from the outside, NetLink Trust only provides surface trunking as a standard for its fibre installation. Home owners have to engage their own contractor for concealment of cable or usage of non standard trunking

 

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Unavailable at period of installation?

As a homeowner, you should be present for the installation. Alternatively, you may authorise a person aged 18 years or above to supervise the installation.

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*IMPORTANT: Please read the NetLink Trust Fibre Services Agreement Terms and Conditions before submitting any forms.

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Frequently Asked Questions

COPIF 2008COPIF 2013
COPIF 2008

Only one Termination Point is required for each household.

 

COPIF 2013

Only one Termination Point is required for each household.

 

COPIF 2008COPIF 2013
COPIF 2008

Please liaise with your Retail Service Provider on service-related matters.

COPIF 2013

Please liaise with your Retail Service Provider on service-related matters.

COPIF 2008COPIF 2013
COPIF 2008

Once the optical fibre is installed into your home, you are free to choose any of the following methods to install the Termination Point (TP).

 

a) New trunking (supplied by NetLink Trust) along floor skirting

 

new-trunking-a Residential Fibre

 

b) New trunking (supplied by NetLink Trust) along cornice / ceiling

 

new-trunking-b Residential Fibre

 

c) Concealed trunking

For Condominiums / HDBs / High Rise Residential Homes:

  • Ensure or cater for an empty 20mm uPVC conduit or PVC trunking compartment to the location where the TP is to be installed. The conduit should be installed in straight runs or be able to accommodate bending radius of the central line of the conduit not less than 100mm. 

  • A draw rope shall be provided in the empty conduit so that the fibre cable can be installed subsequently.


For Landed Homes: 

  • Ensure 1 empty 50mm diameter uPVC continuous lead-in and underground pipe to be provided from 1m beyond the roadside drain to the location where the TP is to be installed.

  • Ensure that there is a draw rope in the empty conduit so that the fibre cable can be installed subsequently.


Access Panel / False Ceiling Opening:

  • In cases where non-straight runs such as bends and obstacles are encountered during cable pulling, the owner's appointed contractors must be present to carry out the cutting of access panels.

  • Access panels are recommended to be of a mimimum size of 450mm x 450mm. They can either be removable or permanently sealed after access.

  • NetLink Trust contractors do not carry out removal of downlights or any other forms of lighting / accessories attached to the false ceiling. The owner's appointed contractors must be present to do the necessary, if applicable.


d) Existing trunking

 

  • Homeowner who chooses to use their existing trunking will be asked to indemnify NetLink Trust’s appointed contractor against any damages to existing cablings and/or interruption to existing services.

  • A new entry point will be used and some drilling may be required.
COPIF 2013

The Termination Point will be installed by the building developer or building owner during the building construction phase.

COPIF 2008COPIF 2013
COPIF 2008

Installation of the Termination Point (TP) is chargeable at SGD150 (excl. GST) for high-rise premises and SGD270 (excl. GST) for landed properties.


If you had sent your installation request through your Retail Service Provider (RSP), the installation charges will be included in the RSP’s invoice to you in the next billing cycle. For more details, you may check with your RSP.

 

If you had sent your request directly to NetLink Trust, the payment method would be via online (debit / credit card), before booking is confirmed. Please call our enquiry line, at 6563 4273 to arrange for an installation appointment.

COPIF 2013

The Termination Point (TP) will be installed by the building developer or building owner during the building’s construction.

 

For any subsequent repair, replacement or relocation of the TP, you may engage your preferred licensed telecommunications wiring contractor directly.