NetLink is undertaking an implementation project of a large-scale Operating Support System/Business Support System (OSS/BSS).

The role is for a Project Manager, to be part of Project Management Office (PMO). The Project Manager will be assigned and be responsible for certain solution functional area(s) or project streams of the project. For these areas, the Project Manager is expected to lead and manage a cross-functional team, which comprises the system integrator (SI), incumbent vendors, external business partners and internal business and IT SMEs, to deliver the desired business and technical outcomes.

The Project Manager will manage these activities under the direction of the Project Director and the PMO.


Project/Delivery Management (for the assigned areas):

• Deliver the project from tender through to post-live support in accordance with the agreed Scope of Work while protecting the interest of the company.
• Ensure the alignment of the new OSS/BSS with the systems that will be retained post-live.
• Partner with the SI and internal/external stakeholders in the development of the Project Management Plan and performance KPIs.
• Partner with business and IT SMEs to deliver the project within scope, cost, time and quality requirements.
• Align the team and identify the associated inter-dependencies.
• Monitor and track the status of work streams, key issues and costs.
• Input into project dashboards and reports for updates on project schedule, budget and status.
• Update communication plans.
• Track and update resources plan, provide input for resource requirements forecasting.
• Review and ensure that vendor deliverables meet contractual obligations.
• Ensure the timely completion of project activities and deliverables, timely escalation of open issues, closure of all issues and the sign-offs from the respective stakeholders.
• Manage the changes to the project scope, schedule and cost
• Facilitate Change Request Process with the appointed SI.
• Ensure production readiness for deployment including testing, data migration, training and communications.

Project Risk Management (for the assigned areas):

• Manage the company’s contractual obligations.
• Manage and track the scope, timelines, milestones and committed deliverables closely.
• Identify project risks (technical and non-technical), develop mitigation plans with the relevant stakeholders and ensure the timely execution of the risk mitigation plans.
• Ensure that project risks and potential contingencies impacting scope, time, quality and cost of deliverables are discussed through the appropriate escalation process in a timely manner.
• Monitor, enforce and track project Key Risk Indicators (KRIs) and Key Performance Indicators (KPIs).
• Track and maintain the Issues log, Risk Log and Key Decisions log.

Stakeholder and People Management (for the assigned areas):

• Manage internal and external stakeholders.
• Maintain a collaborative culture.
• Work with the team to solve technical and business issues.
• Manage conflicts if and when they occur.
• Work with all internal and external stakeholders to ensure that the interest of NetLink is protected.
• Obtain stakeholders buy-in while ensuring that they are aware of their responsibilities and deliverables, including the associated deadlines.

Administrative (for the assigned areas):

• Assist Project Director and PMO to oversee the project from start to finish.
• Project planning and coordinate project activities, resources and equipment.
• Prepare and maintain comprehensive project documentation, plans, scorecards, dashboards and reports.
• Ensure all documents and trackers are up-to-date, accurate and properly filed.
• Ensure all meeting minutes with action items are properly documented and reviewed.
• Track and consolidate project progress from work streams.
• Track project milestones and deliverables. Ensure action items are acted upon in a timely manner.
• Monitor and track project progress and handle any issues that arise. Report and escalate to management as needed.
• Act as the point of contact and communicate project status adequately to all participants.
• Assist in managing appropriate official paperwork, such as purchase order, invoices, etc.
• Attend to any other reasonable duties as assigned.


• Degree in Information Technology, Computer Engineering/Science or equivalent with min 10 years of working experience.
• Minimum 5 years of experience in Project Management in the software industry.
• Have experience in requirements analysis, business process re-engineering, development/implementation, testing, data migration, training and production cutover.
• Strong technical knowledge in the areas of telecommunications, fibre network technologies and architectures and telecommunications operations.
• Proven experience in implementing OSS/BSS as part of a large-scale telecommunication operations support system implementation
• Experience with OSS/BSS - Order Management/Service Provisioning, Engineering and Contract Management, Billing, Service Assurance – Fault and Trouble Ticketing, and Work Force Management systems.
• Experience with Network Inventory and GIS network planning systems like GE Small World, Hexagon G/Technology and Esri-based tools.
• Well-organised, attention to detail, able to multi-task.
• Motivated, goal-oriented and self-driven with positive working attitude.
• Able to work independently and as a team.
• Effective time management, analytical and logical decision-making ability.
• Good vendor management and able to communicate fluently in English.
• Possess great interpersonal and communication skills to work as a team.
• Negotiation, mediation, people management skills.
• Ability to consistently follow up with team members to accurately track and instigate progress.
• Proficient in Microsoft Office Suite, including Project, PowerPoint, Word, Excel and Visio.

Interested applicants are requested to write in with detailed resume indicating current and expected salaries, and availability.

We regret only shortlisted candidate will be notified.