To coordinate and provide support for the provisioning of Singapore’s Next Generation Nationwide Broadband Network (Next Gen NBN) services to all non-residential sites in fastest possible time; fulfill and meet the Quality of Service (QoS) targets set by the Infocomm Media Development Authority (IMDA).

• Manage the site survey and installation
• Monitor the work progress, ensure timely and accurate updates of works status in the Business Operations Support System (BOSS)
• Provide timely, accurate and quality of work progress updates to Requesting Licensees through the person in-charge of Order Management
• Monitor the contractors’ performance on site survey and installation (contractor’s punctuality, customer feedback, etc.)
• Liaise with Building Management/End-User/Contractor on site survey appointment, submission of site survey reports, installation appointment and submission of installation document
• Liaise with contractors, Requesting Licensees, 3rd party vendors and internal IT team to resolve technical problems encountered during order provisioning on site survey/installation matters
• Attend on-site joint investigations with Requesting Licensees and contractors where necessary
• Ensure materials vouchers are issued well in advance and forecast quantity of materials required
• Check installation document upon completion by contractors and closed orders
• Verify invoices submitted by contractors and process payment vouchers
• Handle escalations, complaint cases, dispute cases and VIP orders with care to maintain good customer experiences
• Install, maintain and repair fibre cables, and surface trunking/piping work
• Fusion splicing of fibre optic cables
• Fibre patching/ un-patching work
• Perform trouble-shooting of faults using GPON meter and power meter/light source
• Conduct regular on-site inspections of on-going works to ensure that contractors adhere to established work procedures, such as end-to-end testing, installation standards and safety work processes
• Supervise staff and contractors to ensure completion of projects
• Perform other duties as assigned by supervisors

• Nitec or Higher Nitec/Diploma in Electrical Engineering or relevant engineering discipline
• At least 3 years of working experiences in telecommunications or info-communications industry, preferably in infrastructure rollout
• Hands on experience in fibre splicing and wiring work
• Have project management experience in dealing with contractors’ and site supervision
• Possess excellent interpersonal skills, negotiation and communication skills
• A good team player, and highly motivated, goal-oriented individual
• Able to work independently with minimal supervision and resilient to challenges
• Able to work with heights and in confined spaces

Interested applicants are requested to write in with detailed resume indicating current and expected salaries, and availability to This email address is being protected from spambots. You need JavaScript enabled to view it. Please indicate the position you are applying for in the email subject header.

We regret only shortlisted candidate will be notified.