NetLink Trust received reports of a fibre service disruption at around 1733 hours today. We discovered that our fibre cables along Ang Mo Kio Avenue 1 were damaged by a third-party contractor. This errant third-party contractor was not engaged by NetLink Trust or its vendors.
Approximately 1,000 end-users’ fibre broadband services may have been affected by this incident.
We have deployed our recovery team onsite and fibre service restoration is underway. Services will be progressively restored by tomorrow morning.
We are working with all relevant parties including the Internet Service Providers to ensure that the service to the affected areas will be restored as soon as possible. Affected individuals and members of the press can monitor our website (www.netlinktrust.com), where updates will be posted as soon as information becomes available.
For more details on fibre cut restoration, please see the FAQ page, under Network Outages.
Updated as at 2130 hours.