NetLink Trust confirms that the fibre service disruption affecting parts of Queenstown was resolved at 2216 hours.
The fibre service disruption was caused by a third party's contractor damaging one of our fibre cables along Strathmore Avenue. The errant third-party contractor was not engaged by NetLink Trust.
NetLink Trust takes a serious view of such disruption in services caused by errant contractors. NetLink Trust is investigating this matter and will take all necessary actions against the errant party.
The NetLink Trust team worked closely with all relevant parties to ensure that the service to the affected area was restored as soon as possible. Individuals in the affected area can call your respective Internet Service Providers should there be further enquiries.
Updated as at 2220 hours.