Help Center / RESIDENTIAL PREMISES

During Installation of Termination Point

Building with their Temporary Occupation Permit (TOP) obtained by the developer after 2016 is likely to be under the Code of Practice for Info-Communication Facilities in Buildings 2013, COPIF 2013. For more information on COPIF, please refer to IMDA's website.

  • COPIF 2008COPIF 2013

    COPIF 2008

    HDB Flats

     

    For installations at HDB blocks, a typical installation session should take about two (2) hours. Approximately two (2) NetLink Trust appointed contractors will be involved in the installation.

     

    Condominiums

     

    For installations at condominiums and private apartments, a typical installation session should take about two (2) hours. Approximately two (2) NetLink Trust appointed contractors will be involved in the installation.

     

    Landed Properties 

     

    For installations at landed properties, the NetLink Trust appointed contractor will first test the underground pipe to ensure that it is not choked.

     

    If the pipe blockage occurs within your compound

     

    • Should you opt to install the optical fibre cable via surface conduit from the gate post or point of entry into your home, a typical installation session should take about four (4) hours. Approximately six (6) NetLink Trust appointed contractors will be involved in the installation.
    • Should you opt to install the optical fibre cable using a surface conduit installation, you will need to schedule an appointment with our appointed contractor within two (2) weeks of your original appointment. Otherwise, your appointment will be cancelled.

     

    If the pipe blockage occurs outside your premises

     

    NetLink Trust’s appointed contractor will submit the necessary permits needed to clear the blockage to the relevant authorities. Please note that this process may take up to 3 months. Once the permits have been approved, our appointed contractor will contact you within 1 month to carry out the installation.

     

    If the pipe blockage occurs both within and outside your premises

     

    The blockage located within your compound will need to be cleared first. Once the blockage located within your compound is cleared, please inform the NetLink Trust appointed contractor so that we can apply for the necessary permits needed to clear the blockage located outside your premises.

    		 COPIF 2013

    The Termination Point will be installed by the building developer or building owner during the building’s construction.

     

  • Pipe blockage occurs when an underground duct leading into a property is choked and we are unable pull a fibre cable into the property. This can be due to various factors – wear and tear of the ducts, soil movement over time which dislocated the ducts, or ducts damaged during the addition & alteration works by property owners/developers.

     

  • Before any earthworks can be carried out, we need to apply for the necessary permits from the relevant authorities. We may also need to purchase the underground electrical cable plan from the utility company. Approvals for these permits, the purchase of the cable plan, and the subsequent task of performing cable detection can take up to two months. Once the permits have been approved and cable detection completed, our contractor will carry out excavation works to carry out the pipe repairs. Upon completion of the pipe repairs, we will get in touch with you to resume the fibre installation to your home.

     

  • COPIF 2008COPIF 2013
    COPIF 2008

    A typical installation is conducted between 9am to 6pm, Mondays to Fridays excluding Public Holidays.
    Please contact your Retail Service Provider to schedule for an installation.

     

    		 COPIF 2013

    Not Applicable

     

  • COPIF 2008COPIF 2013
    COPIF 2008

    As a homeowner, you should be present for the installation.
    Alternatively, you may designate a person aged 18 years or above to supervise the installation.
    NetLink Trust may call you to seek confirmation if the designated person is a domestic helper.

    		 COPIF 2013

    Not Applicable

     

  • COPIF 2008COPIF 2013
    COPIF 2008

    Residential units will already provide an empty conduit. NetLink Trust will use this empty conduit to install the fibre cable into the unit.

    		 COPIF 2013

    The Termination Point shall be installed by the building developer or building owner during the building’s construction.

     

  • COPIF 2008COPIF 2013
    COPIF 2008

    As the homeowner, you are responsible for ensuring that the location of the Termination Point is accessible by NetLink Trust’s contractors.

     

    If you request for our contractors to assist you in removing or replacing furniture and fittings, neither NetLink Trust nor our contractors shall be responsible for any damage caused to your property.

    		 COPIF 2013

    Not Applicable

     

  • COPIF 2008COPIF 2013
    COPIF 2008

    If your premise has structured data cabling installed, NetLink Trust recommends that the Termination Point (TP) be installed in the utility closet or a location that meets the following requirements:

     

    • Has access to an electrical point
    • Structured cabling RJ45 (min Cat 5 cabling) connects the utility closet or selected location to other areas such as the living room, study room and bedroom
    • Has access to a TP after installation

     

    For premises without structured data cabling, NetLink Trust recommends that the TP be installed in the living room next to the Cable TV / MATV point with an electrical point so that it can support data, video and TV services.

     

    If you choose to install the TP at a location that does not meet the given recommendations, NetLink Trust will charge a fee for subsequent requests to relocate the TP.

    		 COPIF 20013

    The Termination Point (TP) will be installed by the building developer or building owner during the building’s construction. The location of the TP is stipulated in the COPIF 2013.

     

  • COPIF 2008COPIF 2013
    COPIF 2008

    Based on our experience, 15 metres is adequate for the installation of fibre to the living room for most homes. A fee of SGD2 per additional 5-metre block (excl. GST) will be charged if the total optical fibre cable needed exceeds 15 metres.

    		 COPIF 2013

    Not Applicable