Help Center / RESIDENTIAL PREMISES

After Installation of Termination Point

Building with their Temporary Occupation Permit (TOP) obtained by the developer after 2016 is likely to be under the Code of Practice for Info-Communication Facilities in Buildings 2013, COPIF 2013. For more information on COPIF, please refer to IMDA's website.

  • COPIF 2008COPIF 2013
    COPIF 2008

    Please liaise with your Retail Service Provider on service-related matters.

    		 COPIF 2013

    Please liaise with your Retail Service Provider on service-related matters.

  • COPIF 2008COPIF 2013
    COPIF 2008

    If Service Has Been Activated
    If you have subscribed to a fibre broadband service, kindly contact your Retail Service Provider for support.

    If Service Has Not Been Activated
    Please contact NetLink Trust here or call our enquiry line, at 6563 4273/ 656-FIBRE, if you wish to repair the TP or the optical fibre cable. Only NetLink Trust contractors are allowed to replace the TP and optical fibre cable. A replacement fee may apply.

    		 COPIF 2013

    If Service Has Been Activated
    If you have subscribed to a fibre broadband service, please contact your Retail Service Provider for support.

    If Service Has Not Been Activated
    You may engage your preferred licensed telecommunication wiring contractor directly to have your TP or optical fibre cable repaired.

     

  • COPIF 2008COPIF 2013
    COPIF 2008

    Only authorised NetLink Trust contractors are allowed to remove the optical fibre cable and the Termination Point (TP). A removal fee will be charged and NetLink Trust will not be held responsible for any repainting work that needs to be done.

     

    You can contact NetLink Trust here or call our enquiry line, at 6563 4273/ 656-FIBRE, to schedule for an appointment to remove the TP.

    		 COPIF 2013

    The optical fibre cable and the Termination Point (TP) belongs to you, the homeowner.

     

    You are encouraged to retain the existing TP and structured cabling provided by the developer, wherever possible. However, you may remove them on your own if you wish.

     

  • COPIF 2008COPIF 2013
    COPIF 2008

    For premises built in accordance to or prior to COPIF 2008, any optical fibre leading to the Termination Point (TP), including the TP itself is a property of NetLink Trust.

    To ensure the integrity of the network infrastructure, only NetLink Trust’s appointed contractors are allowed to relocate the TP. A replacement fee will apply for any damage and unauthorised relocation of the TP.

     

    You can contact NetLink Trust here or call our enquiry line, at 6563 4273/ 656-FIBRE to schedule for an appointment to relocate your TP.

    		 COPIF 2013

    You may engage your preferred licensed telecommunication wiring contractor to relocate the Termination Point.