Other Matters

• What is a springboard issue? Why is my connection delayed by this issue?

  The springboard issue occurs when NetLink Trust is refused entry into a Main Distribution Frame (MDF) room that is located in another building or property.

   

  Provisioning time is delayed due to the challenges NetLink Trust faces in obtaining building management’s approval to access the MDF room. NetLink Trust is working with IMDA and relevant building managements to resolve access issues. Once access is gained, provisioning of fibre can proceed.

• What can be done to resolve springboarding issues?

  NetLink Trust is continuously undertaking efforts to expedite negotiations with individual building management for access to the relevant Main Distribution Frame rooms. Where necessary, NetLink Trust will seek assistance from the authorities. Once access is gained, provisioning of services to the end-user will proceed.