NetLink Trust received reports of a fibre service disruption in the north eastern part of Singapore at around 1614 hours today. Some 3,000 end-users’ fibre broadband services may have been affected by this incident. The incident was caused by a third-party contractor doing sheet piling works. This errant third-party contractor was not engaged by NetLink Trust or its vendors.

We have deployed our recovery team onsite and fibre service restoration is underway. Services will be progressively restored by tomorrow morning (September 29, 2019).

We are working with all relevant parties including the Internet Service Providers to ensure that the service to the affected areas will be restored as soon as possible. Affected individuals and members of the press can monitor our website (, where updates will be posted as soon as information becomes available.

For more details on fibre cable cut restoration, please see FAQs.

Update as at 2345 hours