NetLink Trust received reports of a fibre service interruption at approximately 1630 hours. Service interruption was reported around the vicinity of Jurong West, Boon Lay and Corporation Road. A fibre cut was subsequently confirmed to be at a worksite along Boon Lay Avenue. 

This incident was caused by a third party contractor doing piling works. More than 3,500 end-users may have been affected.

NetLink Trust has deployed recovery teams onsite and emergency service restoration is underway. Services will be progressively restored by tomorrow morning.

NetLink Trust is working with all relevant parties including the Internet Service Providers to ensure that the service to the affected areas will be restored as soon as possible. Affected individuals and members of the press can monitor NetLink Trust’s website (, where updates will be posted as soon as information becomes available.