NetLink Trust acknowledges the decision by the Info-communications Media Development Authority of Singapore (IMDA) announced today, and accepts the fines imposed for delays in service provisioning in both the non-residential and residential segments. The periods of assessment in the residential and non-residential segments are July 2014 to December 2014, and April 2014 to December 2014 respectively.
NetLink Trust completed its integration of Singapore’s Next Generation Nationwide Broadband Network (Next Gen NBN) fibre assets on 1 October 2014. As at August 2015, NetLink Trust has achieved nationwide coverage of more than 1.3 million households and over 28,000 non-residential buildings. While this has positioned Singapore among the first few countries in the world to achieve nationwide coverage, the current performance numbers show that there is still some way to go for NetLink Trust in meeting the regulatory service standards.
“We have taken a hard look at our internal processes and have put in place corrective measures to address the gaps, which may take time to bear results. We are stepping up recruitment and training, improving administrative procedures and customer service, and bolstering relationships with building owners and management. We are also rolling out initiatives such as the pre-wiring of commercial buildings with fibre and increasing fibre capacity across our network.
“We will continue to build mutually beneficial relationships with our industry partners and IMDA to achieve our common goal of delivering a robust Next Gen NBN,” said Mr Ng Yong Hwee, CEO of NetLink Trust.