NBN is the wired network in Singapore’s Intelligent Nation 2015 (iN2015) masterplan. It is envisioned to provide open access and eventually ultra-high speed broadband access of more than 1Gbps to all physical addresses in Singapore, including homes, schools, businesses and hospitals.

NBN is structured into three layers.



The Info-communications Media Development Authority of Singapore has appointed NetLink Trust to lay the passive network infrastructure of NBN.

Internet speeds can easily scale to 1Gbps and beyond with the use of optical fibre as optical network equipment technology advances. Internet speed depends on the packages offered by your Internet Service Provider.

>The optical fibre cable is capable of enormous bandwidth capacity as a medium. The download and upload speed that a user encounters would be dependent on factors such as the servers’ connection speed, where the servers are hosted, the number of users accessing the servers and overseas connection bandwidth, etc.

All Termination Points (TP) installed by NetLink Trust undergo rigorous acceptance tests to ensure they meet operational specifications.  If you experience any service disruption suspected to be caused by a faulty point, please contact your Internet Service Provider (ISP) for initial checks. They will coordinate with NetLink Trust for troubleshooting if necessary.

For faults within the NetLink Trust network, all repair and restoration are covered by us. However, if the issue is attributed to cable damage within your premises, repair charges will apply.

For your safety, all Termination Points and fibre optic cables should not be exposed to water, including dripping or splashing, and no objects filled with liquids, such as vases, should be placed on them.

Avoid folding, knotting or bending the fibre at hard angles. At least 12 inches of cable should be kept straight coming out of the illuminator before any large bends.

Avoid placing heavy objects on the fibre optic cable as this can damage the fibre optics encased within.

Keep fibre optic cables away from places where it may be rolled over or damaged.

To prevent injury, you are advised to refrain from looking directly into the fibre or the fibre port.

Avoid wiping down the Termination Point with abrasive material or solvents to prevent damaging it.

Do not paint over the Termination Point.

Please approach your Internet Service Provider (ISP) for further checks. If necessary, your ISP will raise a Fault Ticket and we will work with them to resolve the issue.

Please approach your Internet Service Provider (ISP) and they will advise you on the status of your ticket.

WiFi signal and performance depend on a variety of factors, for instance, the number of connecting devices and the size/layout of your premises. We recommend the following best practices: 

• Place your router(s) in an open space, for example, on a TV console and/or close to the area where you always use the WiFi, instead of an enclosed area like cabinet, store room or bomb shelter
• Regularly upgrade your router firmware 
• Deploy “extenders” or additional router(s) for larger premises and/or premises with special layout
• Contact your Internet Service Provider for more information on the available options

If you suspect any fraudulent activity, please do not proceed with payment. Contact our customer service team by completing the form in the "Contact Us" page, under the "Homeowners" category to verify the authenticity of the SGQR code.

Our Field Engineer has determined that the fault is attributed to cable damage within your premises, hence, our repair charges will apply.

Alternatively, you may approach any of the NBN contractors to carry out the fault rectification work.  For the avoidance of doubt, NetLink Trust will not carry out any repair and replacement work if you do not agree to pay for the relevant charges.