Fibre
Network for
Homes
Why do Homes need Fibre?
The internet is so deeply entrenched in our lives that we cannot imagine the inconvenience of having to go without:
Video and music streaming services, and online gaming for our daily entertainment
Video calling to enable working / learning from home or connecting with loved ones who are staying far away
Home automation systems powered by Internet of Things (IoT) to remotely control connected devices when we are outside, for example, air-conditioners, refrigerators, lightings, coffee-maker, washing machines, etc.
Smart home security systems to monitor our homes in real-time using CCTVs, fire and smoke alarms, motion detectors, etc.
Home energy management systems to better manage and improve energy usage and performance through the use of real-time information and data
Telehealth to deliver quality healthcare to an ageing population, enabling our elderly to remain independent in their own homes
All the above convenience is only made possible by the availability of the extensive ultra-high speed, reliable fibre broadband connections and fibre is the ideal medium to support the unabated growth of bandwidth requirements.
Benefits of Fibre
Fibre cables use light pulses to transmit data and they can transmit an almost infinite amount of data at scalable speed. They are also not susceptible to electromagnetic interferences and crosstalk issues.
Our coverage check portal is a free tool which allows you to check if your address is connected to the Nationwide Broadband Network.
HOW TO GET FIBRE BROADBAND FOR HOME?
NetLink Trust designs, builds, owns and operates the passive fibre network infrastructure of Singapore’s Next Generation Nationwide Broadband Network (Next Gen NBN). We provide an open, wholesale access of our fibre network to telecommunications operators, who then sell fibre broadband plans to you.
In this way, telecommunications operators can focus on offering innovative products and services to consumers without incurring high fixed costs.
WHAT IS THE STANDARD INSTALLATION PROCESS?
We only provide unplasticised polyvinyl chloride (uPVC) surface trunking during fibre installation. You may choose to run the trunking along the floor skirting or along the cornice/ceiling.
You can find out more about the standard installation process from our installation service guide, please download from the button below.
Homeowner should be present during the installation process. Alternatively, you may authorise a person aged 18 years and above to supervise the installation. Please complete the Owner Authorisation Form and email it to ask@netlinknbn.com.
DO YOU NEED NON-STANDARD INSTALLATION?
If you require non-standard installation (for example, concealment of fibre cable, use of non-standard trunking, etc.) of the fibre optic point at your home, please engage your own contractor to carry out such work.
The contractors in the list have informed NetLink Trust that they are able to perform works related to the installation of termination points or underground telecommunications works.
1. The contractors who appear in the list (Listed Contractors) have informed NetLink Trust that they are able to perform works related to the installation of termination points or underground telecommunications works, whichever applies (as of 1 October 2023). For the avoidance of doubt, home owners must directly enter into a separate contract with the Listed Contractors.
2. This list is correct as of 1 October 2023 and NetLink Trust expressly disclaims any responsibility to keep the list updated. This list is provided for general information only, and the publication of this list is not intended to be and shall not be construed as an offer for services by either NetLink Trust or the Listed Contractors. Home owners who wish to engage the services of any of the Listed Contractors are encouraged to independently verify the current ability and capacity of the Listed Contractor to provide the desired services.
3. The publication of the list is not intended to be and shall not be construed as a recommendation, guarantee, representation, or warranty by NetLink Trust in relation to the quality, scope, price, timeliness or suitability of the services that are provided by the Listed Contractors. NetLink Trust shall bear no liability in contract, tort, negligence, breach of statutory duty or otherwise arising in connection with a contract between the home owner and a Listed Contractor.
| Name of Company | Contact No. | Email Address |
|---|---|---|
| James Contractor Pte Ltd | 6362 2858 | enquiry@jamesctr.com.sg |
| Liang and How Contractor Pte Ltd | 9152 4727 |
sales@lianghow.com.sg |
| Lucky Joint Construction Pte Ltd | 6284 0288 | sales@luckyjoint.com.sg |
| Mobile and Electrical Solution Pte Ltd | 6261 7538 | sales@mesolution.com.sg |
| Next Generation Provider Pte Ltd | 6862 4022 | sales@ngp.com.sg |
| Ntegrator Pte Ltd | 6479 6033 | patricklow@ntegrator.com |
| Vistek Pte Ltd | 6331 2289 / 88 / 87 | enquiry@vistek.com.sg |
INSTALLATION CHARGES AND PAYMENT
HDB / Private High Rise Apartments | Landed Property | |
|---|---|---|
Installation Charge | SGD 182.03 | SGD 333.54 |
Service Activation Charge | SGD 61.04 | SGD 61.04 |
* Relocation, Repair and Replacement and Removal Charge | SGD 184.21 | SGD 336.81 |
Fibre run beyond the first 15 metres (measured from point of entry into the Residential Premises to the Termination Point) for buildings fitted with end-to-end NetLink Trust’s fibre infrastructure | SGD 1.09 per additional 5 metre block | SGD 1.09 per additional 5 metre block |
Fibre run beyond the first 25 metres (measured from Fibre Interface Point of the Residential Premises to the Termination Point) for buildings fitted with building owner’s / building developer’s network | SGD 1.09 per additional 5 metre block | SGD 1.09 per additional 5 metre block |
All charges shown are inclusive of GST. Charges are correct as of 1 April 2024. Charges are subject to change without prior notice.
* Relocation, Repair and Replacement, and Removal charge is not applicable to single landed dwelling-houses undergoing Additional & Alteration (A&A) or demolition works that affect existing telecommunication facilities (e.g. lead-in pipes, underground pipes). For more information, please click here and watch the video under the “Landed Residential Projects without Main Distribution Frame (MDF) rooms” section.
If you need NetLink to install, relocate, repair, replace, or remove your Fibre Termination Point (FTP), please complete the form in the "Contact Us" page, under the “Homeowners” category. After submitting the form, you will receive a SMS or email notification to make an upfront payment (click the button below). Once payment is received, we will proceed to book an appointment based on your selected date (subject to availability). If your chosen date is unavailable, we will contact you to select an alternative date. Once the appointment is confirmed, you will be notified via SMS or email. Please click here for the Fibre Services Agreement.
GETTING THE MOST OUT OF YOUR FIBRE CONNECTIVITY
NetLink’s fibre network provides steady and reliable internet connection. To make to most out of your online experience, make sure your WiFi is working at its best. One of the best ways to maximise connectivity throughout your home is via a WiFi mesh system.
To optimise the coverage of each node, place them in central areas of your residence, preferably in an elevated position, and avoid obstructions like walls, glass, mirrors, or any electronic or metallic objects. For healthy connectivity, place your router away from signal-interfering equipment like cordless phones, old bluetooth devices, and microwave ovens, as they may operate on the same frequency and cause WiFi congestion. For more useful tips to improve your WiFi coverage and speed at home, please click the button below.
To optimise the coverage of each node, place them in central areas of your residence, preferably in an elevated position, and avoid obstructions like walls, glass, mirrors, or any electronic or metallic objects. For healthy connectivity, place your router away from signal-interfering equipment like cordless phones, old bluetooth devices, and microwave ovens, as they may operate on the same frequency and cause WiFi congestion. For more useful tips to improve your WiFi coverage and speed at home, please click the button below.
