Frequently Asked Questions
Enterprise Connections
We will only proceed to install a Termination Point in your unit when we have received an order from your preferred Internet Service Provider.
You will be required to obtain permission from your landlord because minor drilling and installation works may take place. NetLink Trust will work with the residents and building management to minimise any disruption.
No.
However, if the horizontal cable tray from the riser to the office unit is not available, you will have to make way for it to be installed. NetLink Trust may install the cable tray at an additional cost. The charges will be levied on a case-by-case basis depending on the distance of the tray to be installed, and as well as the tenant’s requirements.
No, you do not require a fixed telephone line or cable line to enjoy fibre services.
Up to 4 NetLink Trust’s appointed contractors will be involved in the installation, (no more than 4 hours per installation). During installation, our appointed contractors will determine the location of the Termination Point (TP) in consultation with the tenant. Our appointed contractors will attempt to leverage existing points of ingress to install the fibre optic cable wherever possible. If existing surface trunking or cable tray is available, we will attempt to use it. If the existing trunking cannot be used, we will explore other alternatives such as a new trunking.
In general, the optical fibre cable setup can be utilised with Macintosh, PCs and most network capable equipment.
Internet Service Providers have the discretion to offer residential fibre broadband packages in non-residential buildings if the tenant can prove that it is used as a place of residence.
- Telecommunication or internet bill (fixed line subscription only)
- Service and conservancy bill from the Town Council
- Utilities bill from Singapore Power
- TV subscription bill
- Tenancy agreement for residence
Provisioning time is delayed due to the challenges that NetLink Trust faced in obtaining the building management’s approval to access the MDF room. NetLink Trust is working with IMDA and the relevant building managements to resolve the access issues. Once access is granted, provisioning of fibre can proceed.