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SYSTEM UPGRADE NOTICE

NetLink Trust will be conducting a major system upgrade.  In support of this effort, booking of appointments for fibre service activations to be scheduled between 23 April 2026 and 3 May 2026 will not be available.  Please select an appointment date outside this period.  Existing fibre services will not be affected.  We apologise for any inconvenience caused and thank you for your understanding.

Frequently Asked Questions

Appointment Related

I have an appointment scheduled for my fibre installation. Will the contractor call me upon arrival?
Our contractors will contact you or your authorised person one working day in advance to confirm the appointment. Subsequently, they will also contact you or your authorised person 30 minutes before the actual appointment.
How do I check my scheduled installation timing?
If you have raised the appointment request through your Internet Service Provider (ISP), they will be able to provide you with the confirmed date and time of the installation.  If the appointment is booked directly with NetLink Trust, please submit your request via the contactus form. 
I need to reschedule, resume or cancel my appointment for fibre installation, what should I do?

If you have raised the appointment request through your Internet Service Provider (ISP), please approach them for any changes.  Your ISP will liaise with us to reschedule, cancel or resume the appointment. 

If the appointment is booked directly with NetLink Trust, please submit your request via our web form, under “Homeowners” category. 

I have an installation appointment with NetLink Trust (NLT) today, but your contractors have yet to arrive. What should I do?

If you have raised the appointment request through your Internet Service Provider (ISP), please contact them and they will liaise with NetLink Trust  for update.  If the appointment is booked directly with NetLink Trust, please chat with us to find out more. 

How do I check the status of my installation request?

If you have raised the installation request with your Internet Service Provider (ISP), please check with them on the status. However, if you have raised the installation request directly through NetLink Trust, you can submit your enquiry via our web form.

How do I submit my application to install, relocate within the same premises, repair or remove my Fibre Termination Point (FTP)?
If you require NetLink Trust to install, relocate, repair, replace, or remove your Fibre Termination Point (FTP), please contact your Internet Service Provider (ISP) to book an appointment, or visit our self-service portal from 29 April 2026 onwards.

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NetLink Trust designs, builds, owns and operates the fibre network infrastructure which is the foundation of Singapore’s Nationwide Broadband Network.

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