Frequently Asked Questions
General
What is the Nationwide Broadband Network (NBN)?
NBN is the wired network in Singapore’s Intelligent Nation 2015 (iN2015) masterplan. It is envisioned to provide open access and eventually ultra-high speed broadband access of more than 1Gbps to all physical addresses in Singapore, including homes, schools, businesses and hospitals.
NBN is structured into three layers.
The Info-communications Media Development Authority of Singapore has appointed NetLink Trust to lay the passive network infrastructure of NBN.
What are the benefits of NBN?
Consumers and businesses can look forward to more competitive prices, ultra-high access speeds, pervasive nationwide coverage and more innovative services.
How fast is internet access via optic fibre?
Internet speeds can easily scale to 1Gbps and beyond with the use of optical fibre as optical network equipment technology advances. Internet speed depends on the packages offered by your Internet Service Provider.
What affects the download and upload speeds when using the fibre optics?
>The optical fibre cable is capable of enormous bandwidth capacity as a medium. The download and upload speed that a user encounters would be dependent on factors such as the servers’ connection speed, where the servers are hosted, the number of users accessing the servers and overseas connection bandwidth, etc.
Does NetLink Trust provide a warranty for Termination Points installed? Are there any charges for the repair of faulty points?
All Termination Points (TP) installed by NetLink Trust undergo rigorous acceptance tests to ensure they meet operational specifications. If you experience any service disruption suspected to be caused by a faulty point, please contact your Internet Service Provider (ISP) for initial checks. They will coordinate with NetLink Trust for troubleshooting if necessary.
For faults within the NetLink Trust network, all repair and restoration are covered by us. However, if the issue is attributed to cable damage within your premises, repair charges will apply.
How can I care for and maintain my Termination Point and fibre optic cable?
For your safety, all Termination Points and fibre optic cables should not be exposed to water, including dripping or splashing, and no objects filled with liquids, such as vases, should be placed on them.
Avoid folding, knotting or bending the fibre at hard angles. At least 12 inches of cable should be kept straight coming out of the illuminator before any large bends.
Avoid placing heavy objects on the fibre optic cable as this can damage the fibre optics encased within.
Keep fibre optic cables away from places where it may be rolled over or damaged.
To prevent injury, you are advised to refrain from looking directly into the fibre or the fibre port.
Avoid wiping down the Termination Point with abrasive material or solvents to prevent damaging it.
Do not paint over the Termination Point.
