COPIF 2008

COPIF 2013

Only one Termination Point is required for each household.

Only one Termination Point is required for each household.

COPIF 2008

COPIF 2013

You will need written permission from the homeowner before requesting for an optical fibre installation.

Please get the homeowner to fill up the homeowner authorisation form before approaching your preferred Internet Service Provider.

The Termination Point (TP) is to be installed by the building developer or building owner during the building’s construction. Please approach your homeowner if the TP cannot be located.

You may approach your preferred Internet Service Provider to sign up for fibre broadband services thereafter.

COPIF 2008

COPIF 2013 / COPIF 2018

If you need NetLink to install, relocate, repair, replace, or remove your Fibre Termination Point (FTP), please complete the form in the “Contact Us” page, under the “Homeowners” category. After submitting the form, you will receive a SMS or email notification to make an upfront payment (click the button below). Once payment is received, we will proceed to book an appointment based on your selected date (subject to availability). If your chosen date is unavailable, we will contact you to select an alternative date. Once the appointment is confirmed, you will be notified via SMS or email. Please click here for the Fibre Services Agreement.

The Termination Point (TP) is to be installed by the building developer or building owner during the building’s construction. Hence, there is no need for you to arrange for NetLink Trust to install the TP.

COPIF 2008

COPIF 2013

You must use the fibre cable supplied by our appointed contractor on the day of the installation. If homeowners insist on using their own fibre cable, our contractor shall halt the installation.

The Termination Point (TP) is to be installed by the building developer or building owner during the building’s construction. Hence, there is no need for you to arrange for NetLink Trust to install the TP.

Please ensure that your fibre cable complies with standards listed in the COPIF 2013.

COPIF 2008

COPIF 2013

You are encouraged to install structured cabling (min Cat 5 cables) during your renovation. The structured cabling should be connected to a utility closet or a location that meets the following requirements:

• Access to an electrical point

• Structured cabling RJ45 (min Cat 5 cabling) that connects the utility closet to other areas such as the living room, study room and bedroom

• Sufficient space to install the Termination Point (TP)

If you do not intend to have structured cabling, the TP will be installed in the living room next to the Cable TV / MATV point with an Electrical Point.

You are encouraged to retain the existing Termination Point (TP) and structured cabling provided by your developer, wherever possible. Should relocation of the TP be required, please engage NetLink Trust or your preferred licensed telecommunication wiring contractor directly. You are encouraged to retain the existing TP and structured cabling provided by your developer, wherever possible.

COPIF 2008

COPIF 2013

Once the optical fibre is installed into your home, you are free to choose any of the following methods to install the Termination Point (TP).

• New trunking (supplied by NetLink Trust) along floor skirting

• New trunking (supplied by NetLink Trust) along cornice / ceiling

• Concealed trunking

For Condominiums / HDBs / High Rise Residential Homes:

• Ensure or cater for an empty 20mm uPVC conduit or PVC trunking compartment to the location where the TP is to be installed. The conduit should be installed in straight runs or be able to accommodate bending radius of the central line of the conduit not less than 100mm. 
  

• A draw rope shall be provided in the empty conduit so that the fibre cable can be installed subsequently.

For Landed Homes: 

• Ensure 1 empty 50mm diameter uPVC continuous lead-in and underground pipe to be provided from 1m beyond the roadside drain to the location where the TP is to be installed.
  
  
• Ensure that there is a draw rope in the empty conduit so that the fibre cable can be installed subsequently.

Access Panel / False Ceiling Opening:

• In cases where non-straight runs such as bends and obstacles are encountered during cable pulling, the owner's appointed contractors must be present to carry out the cutting of access panels.
  
  
• Access panels are recommended to be of a minimum size of 450mm x 450mm. They can either be removable or permanently sealed after access.
  
  
• NetLink Trust contractors do not carry out removal of downlights or any other forms of lighting / accessories attached to the false ceiling. The owner's appointed contractors must be present to do the necessary, if applicable.

d. Existing trunking

• Homeowner who chooses to use their existing trunking will be asked to indemnify NetLink Trust’s appointed contractor against any damages to existing cablings and/or interruption to existing services.
  
  
• A new entry point will be used and some drilling may be required.

The Termination Point will be installed by the building developer or building owner during the building construction phase.

COPIF 2008

COPIF 2013

A Termination Point (TP) is a small box (H125mm x W80mm x D20mm) whereby NetLink Trust will terminate the optical fibre in your home. 

Only one TP is required per home. Kindly leave a gap of at least 75mm between the Termination Box and utility outlets and/or structures. Every Termination Box will come with an anti-tampering seal, and will be considered tampered if the seal is broken. A replacement and/or repair fee will apply. 

If your premises is structured data cabling ready, we recommend that the TP be installed in the utility closet or a location that meets the following requirements: 

• Access to electrical point

• Structured cabling RJ45 (min Cat 5 cabling) connects the utility closet or selected location to other parts of the residence such as the living room, study room and bedroom.

• Access to Termination Box after installation 

For premises without structured data cabling, NetLink Trust recommends installing the TP in the living room, next to the Cable TV / Master Antennas TV (MATV) with electrical point so that it can support data, video and TV services. 

If you choose to install the TP at a location that does not meet the given recommendations, please note that NetLink Trust will charge a fee for any subsequent requests to relocate the TP and will only carry out surface trunking works.

A Termination Point (TP) is a small wall mounted box whereby the optical fibre is terminated in your home. 

The Termination Point (TP) is installed by the building developer or building owner during the building construction phase. The TP will typically be located at a utility closet or a location that meets the following requirements:

•  Access to electrical point

• Structured cabling RJ45 / Cat 6 cabling connecting the selected location to other parts of the residence such as the living room, study room and bedroom.

COPIF 2008

COPIF 2013

HDB Flats

For installations at HDB blocks, a typical installation session should take about two (2) hours. Approximately two (2) NetLink Trust’s appointed contractors will be involved in the installation.

Condominiums

For installations at condominiums and private apartments, a typical installation session should take about two (2) hours. Approximately two (2) NetLink Trust’s appointed contractors will be involved in the installation.

Landed Properties 

For installations at landed properties, NetLink Trust’s appointed contractor will first test the underground pipe to ensure that it is not choked.

If the pipe blockage occurs within your compound

Should you opt to install the optical fibre cable via surface conduit from the gate post or point of entry into your home, a typical installation session should take about four (4) hours. Approximately six (6) NetLink Trust’s appointed contractors will be involved in the installation.

If the pipe blockage occurs outside your premises

NetLink Trust’s appointed contractor will submit the necessary permits needed to clear the blockage to the relevant authorities. Please note that this process may take up to 3 months. Once the permits have been approved, our appointed contractor will contact you within 1 month to carry out the installation.

If the pipe blockage occurs both within and outside your premises

The blockage located within your compound will need to be cleared first. Once the blockage located within your compound is cleared, please inform NetLink Trust’s appointed contractor so that we can apply for the necessary permits needed to clear the blockage located outside your premises.

The Termination Point will be installed by the building developer or building owner during the building’s construction.

COPIF 2008

COPIF 2013

A typical installation is conducted between 9am to 6pm, Mondays to Fridays, excluding Public Holidays. Please contact your Internet Service Provider to schedule for an installation appointment.

Not Applicable

COPIF 2008

COPIF 2013

Residential units will already provide an empty conduit. NetLink Trust will use this empty conduit to install the fibre cable into the unit.

The Termination Point will be installed by the building developer or building owner during construction.

COPIF 2008

COPIF 2013

Based on our experience, 15 metres is adequate for the installation of fibre to the living room for most homes. A fee of SGD1.09 per additional 5-metre block (inclusive of GST) will be charged if the total optical fibre cable needed exceeds 15 metres.

Not Applicable

If Service Has Been Activated

If Service Has Not Been Activated

If you have subscribed to a fibre broadband service, kindly contact your Internet Service Provider for support.

If you need NetLink to repair or replace, your Fibre Termination Point (FTP), please complete the form in the “Contact Us” page, under the “Homeowners” category. After submitting the form, you will receive a SMS or email notification to make an upfront payment (click the button below). Once payment is received, we will proceed to book an appointment based on your selected date (subject to availability). If your chosen date is unavailable, we will contact you to select an alternative date. Once the appointment is confirmed, you will be notified via SMS or email. Please click here for the Fibre Services Agreement.

COPIF 2008

COPIF 2013

COPIF 2018

You may engage NetLink to remove your Fibre Termination Point (FTP), please read and complete the form in the “Contact Us” page, under the “Homeowners” category. We will follow up with a SMS/email notification for you to make upfront payment. Upon the receipt of payment, we will proceed to book an appointment based on your selected date (subject to availability). In the event of unavailability, we will contact you to select an alternative date. Once the appointment is confirmed, we will notify you via SMS/email. Alternatively, you may also approach your Internet Service Provider (ISP).

You may engage NetLink to remove your Fibre Termination Point (FTP), please read and complete the form in the “Contact Us” page, under the “Homeowners” category. We will follow up with a SMS/email notification for you to make upfront payment. Upon the receipt of payment, we will proceed to book an appointment based on your selected date (subject to availability). In the event of unavailability, we will contact you to select an alternative date. Once the appointment is confirmed, we will notify you via SMS/email. Alternatively, you may also approach your Internet Service Provider (ISP).

The optical fibre cable and the Termination Point (TP) belongs to you, the homeowner. You are encouraged to retain the existing TP and structured cabling provided by the developer, wherever possible. However, you may also remove them on your own.

COPIF 2008

COPIF 2013

Installation of the Termination Point (TP) is chargeable at SGD 182.03 (inclusive of GST) for high-rise premises and SGD 333.54 (inclusive of GST) for landed properties.

If you have sent your installation request through your Internet Service Provider (ISP), please check with them on the payment.

If you have sent your request directly to NetLink Trust, payment must be made online before the confirmation of booking. Please contact our customer service team by completing the form in the "Contact Us" page, under the "Homeowners" category for an installation appointment.

The Termination Point (TP) will be installed by the building developer or building owner during construction.

For any subsequent repair, replacement or relocation of the TP, you may engage your preferred licensed telecommunications wiring contractor directly.

COPIF 2008

COPIF 2013

If fibre run beyond the first 15 metres (measured from point of entry into the Residential Premises to the Termination Point) for Buildings fitted with end-to-end NetLink Trust's fibre infrastructure, an additional fee of SGD 1.09 (inclusive of GST) per 5-metre block will be charged.

If fibre run beyond the first 25 metres (measured from Fibre Interface Point of the Residential Premises to the Termination Point) for Buildings fitted with building owner/building developer's network, an additional fee of SGD 1.09 (inclusive of GST) per 5-metre block will be charged.