Frequently Asked Questions
Appointment Related
If you initiated the appointment request through your Internet Service Provider (ISP), please contact them directly for any changes. Your ISP will coordinate with us to reschedule, cancel, or resume the appointment.
If you booked the appointment directly with NetLink Trust, please submit your request via the form in the “Contact Us” page, under the “Homeowners” category, select the “Reschedule Appointment” option. All reschedule requests must be submitted at least 3 working days in advance. Upon receiving your request, we will respond via email within 3 working days to confirm the new appointment date, subject to availability.
If your preferred date does not meet the 3-day requirement, please use “Ask Natalie” on this website to submit your reschedule request.
If you have raised the appointment request through your Internet Service Provider (ISP), please contact them and they will liaise with NetLink Trust for update. If the appointment is booked directly with NetLink Trust, please chat with us to find out more.
If you have raised the installation request with your Internet Service Provider (ISP), please check with them on the status. However, if you have raised the installation request directly through NetLink Trust, you can submit your enquiry via our web form.