SERVICE RESTORATION IN PROGRESS
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UPDATE ON FIBRE SERVICE DISRUPTION AFFECTING BISHAN AND THOMSON
Sharon Ng Sow Chun
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NetLink Trust is responding to a fibre service disruption affecting broadband services in parts of Bishan and Thomson. Approximately 2,000 end-user connections are affected.
Preliminary investigations indicate that multiple NetLink fibre cables were damaged during construction works carried out by a third-party contractor. The contractor was not engaged by NetLink Trust. We are investigating the circumstances surrounding the incident.
Our recovery teams are on site, and restoration works are underway. Given the extent of the cable damage, services will be restored progressively. We currently expect restoration to be completed by tomorrow morning, barring unforeseen circumstances.
We recognise the importance of reliable connectivity and the disruption this incident is causing to affected end users. We sincerely apologise for the inconvenience.
Our teams are working around the clock, in close coordination with the Internet Service Providers, to restore services as quickly and safely as possible. We will continue to provide updates on restoration progress.
For more information on how fibre cable cuts are repaired and services restored, please refer to our FAQs.
Updated as at 1700 hours
