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SYSTEM UPGRADE NOTICE

NetLink Trust will be conducting a major system upgrade.  In support of this effort, booking of appointments for fibre service activations to be scheduled between 23 April 2026 and 3 May 2026 will not be available.  Please select an appointment date outside this period.  Existing fibre services will not be affected.  We apologise for any inconvenience caused and thank you for your understanding.

Frequently Asked Questions

Diversion Works

Why do I have to pay for diversion / decommissioning works?

NetLink Trust previously paid for the installation of telecommunication infrastructure (e.g., fibre, ducts and manholes). In cases where re-development or third-party works impact these assets, the cost of diversion / decommissioning is chargeable to the requester.

Can my contractors remove or divert the infrastructure on their own?

No, the fibre, ducts and manholes are NetLink Trust's assets. Any diversion, decommissioning, removal, or reconnection works must be carried out by NetLink Trust (or its appointed contractors) in accordance with regulatory requirements.

I am the builder submitting this application on behalf of the developer. Who is liable for payment for the decommissioning / diversion works?

NetLink Trust’s contractual arrangement is with the invoiced party. Any commercial agreement between the builder and developer is outside of NetLink Trust’s scope.

I am a private developer. Can I make payment via Works Order / Purchase Order?

No, payment must be made via bank transfer.

Can I demolish the building with the existing telecommunication infrastructure remaining in the building?

No, all telecommunication infrastructure (including fibre, ducts and manholes within the site) must be decommissioned / diverted before the commencement of demolition or any works that may affect it. Developers / builders may be liable for the damaged infrastructure.

Can the quoted amount be reduced?

The quoted amount reflects the work required on site and therefore cannot be reduced.

About Us

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NetLink Trust designs, builds, owns and operates the fibre network infrastructure which is the foundation of Singapore’s Nationwide Broadband Network.

COPYRIGHT © 2026 NETLINK TRUST.

ALL RIGHTS RESERVED.

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