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SYSTEM UPGRADE NOTICE

NetLink Trust will be conducting a major system upgrade.  In support of this effort, booking of appointments for fibre service activations to be scheduled between 23 April 2026 and 3 May 2026 will not be available.  Please select an appointment date outside this period.  Existing fibre services will not be affected.  We apologise for any inconvenience caused and thank you for your understanding.

Frequently Asked Questions

Manhole Levelling

Why do I have to pay for manhole levelling works?

Where third-party works affect NetLink Trust’s existing telecommunications infrastructure, the cost of the required manhole levelling works is chargeable to the requester.

Can my contractor carry out the manhole levelling works on their own?

No, manholes are NetLink Trust's assets. Any diversion, decommissioning, removal, or
reconnection works must be carried out by NetLink Trust (or its appointed contractors) in accordance with regulatory requirements.

Who is liable for payment if I am submitting on behalf of another party?

NetLink Trust’s contractual arrangement is with the invoiced party. Any commercial agreement between the builder and developer is outside of NetLink Trust’s scope.

I am a private developer. Can I make payment via Works Order / Purchase Order?

No, payment must be made via bank transfer.

What is required for Government Agency applications?

A valid Works Order must be provided before work commences. Billing will be issued after completion.

Can works start before payment or Works Order is submitted?

No. The applicable payment or documentation requirement must first be received and verified.

Can the quoted amount be reduced?

No. The quoted amount reflects the work required on site and cannot be reduced.

Will submission of an application mean that works are automatically approved?

No. All applications are subject to review and verification.

About Us

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NetLink Trust designs, builds, owns and operates the fibre network infrastructure which is the foundation of Singapore’s Nationwide Broadband Network.

COPYRIGHT © 2026 NETLINK TRUST.

ALL RIGHTS RESERVED.

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