NetLink Trust is currently responding to a fibre service outage affecting broadband services in parts of Ang Mo Kio, Bishan, Sengkang and Punggol. Approximately 5,000 end-user connections may be impacted.
Preliminary investigations indicate that the disruption was caused by damage to fibre infrastructure during third-party construction works. Our technical teams are on-site and working urgently to restore services as quickly and safely as possible. Due to site constraints and wet weather conditions, additional safety precautions are required, which may affect restoration timings. At this time, services are expected to be progressively restored by tomorrow morning, barring unforeseen circumstances.
We understand the inconvenience this disruption has caused to affected end users and sincerely apologise. NetLink Trust is working closely with Internet Service Providers to complete restoration and minimise further disruption.
We take any damage to critical telecommunications infrastructure seriously and will review the incident and take the necessary follow-up actions.
End users may refer to the FAQs for more information on fibre cable restoration.
Updated as at 1900 hours
NetLink Trust designs, builds, owns and operates the fibre network infrastructure which is the foundation of Singapore’s Nationwide Broadband Network.
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